Not happy with your new limit? You can request a review
It’s important to note that a lower credit limit isn’t necessarily a bad thing – in some cases, it can reduce the risk of you spending more than you can afford. Before taking any further action, you should ask yourself whether you really need a higher limit and make sure that you are only borrowing what you can comfortably repay.
However, if you are sure that you can afford to borrow more and do not understand why your limit has been lowered, you can request your new limit to be reviewed. If your limit has been lowered you should have received a letter from Barclaycard informing you and this should include instructions on how to prove your income so that Barclaycard can verify it. Well worth trying this if you think your limit has been set too low, although there is no guarantee that Barclaycard will reverse its decision.
If Barclaycard does not or has not reconsidered its decision, but your credit limit is still insufficient, you can apply for another credit card. However, ONLY do this if you are sure that you can afford it and that it is needed for one. Planned, affordable one-time purchase (e.g., replacing a broken refrigerator). Other lenders currently offer interest-free spending for up to 21 months – see full help and top tips in our 0% credit card guide.
We are using Barclaycard to check if a customer’s credit limit could have been lowered below their outstanding balance and will update this history as soon as we find out.
Unhappy that your credit limit has been set too high? You can complain
If you think your credit limit has been set too high and you think it has negatively affected you, it may be worth contacting Barclaycard to complain and explain how you were affected – at For example, if you couldn’t pay certain bills because you were having trouble keeping your credit card debt under control.
If you are not satisfied with Barclaycard’s response to your complaint, you can forward it to the Financial Ombudsman. Please see our Financial Ombudsman Handbook for more information.
It’s worth noting that last October, thousands of Barclaycard customers were told they would be getting discounts averaging £ 230 after the company admitted it didn’t meet “expected standards” for evaluating some customers and potentially their credit limits too high – although Barclaycard says this is not related to the recent wave of credit limit adjustments.