Take the time to look after yourself
Over the past year we have put all of our employees into gear to ensure our customers are exceptionally well served. But that eventually takes its toll on our people. In order to be able to lead effectively, we not only have to be aware of this fact, but also take care of it as a whole person.
I started my career in the industry at BMO Nesbitt Burns here in Winnipeg. Every morning the manager of our office would go around and take time to chat with most of the people there. He asked how her night was, how her family was doing, etc. There were two things about these conversations that I will always remember. First, he took the time to chat with every employee, no matter what role they played (including myself … a little cold caller!), And second, he remembered previous conversations we’d had. He remembered the details of things that were going on in our lives. I know today that he did this on purpose to make better connections in the office. Whatever the reason, it turned out he was worried enough to take the time. Take your time, it’s worth it.
Communicate your plan clearly
First of all, it starts with a plan. What will your business be like in five years? Where should it be? What is the role of each of your employees in this plan? What role would you like to play?
To be a good leader means to be a good communicator. In order to achieve a high execution rate, you must be able to clearly articulate your plan for the future, your vision, your dreams. I recently read Gino Wickman’s book Traction. This book can serve as a guide to setting your goals and suggestions on how to get the most out of your team. I admit this book is not for everyone, but if you’re feeling stuck and looking for solutions on how to get started, I think it will give you some ideas to get you out of the gate.
My recommendation, it starts with seeing. From there, split it up into meaningful action elements at short notice. Share your plan with your team and meet with the appropriate staff regularly to make sure you are on the right track. Remember, “Your little game is not for the world”. So dream as big as you want.