Some O2 customers may be able to cancel free of charge
According to O2, the changes will give some customers the right to terminate their contract free of charge. Exactly which customers this affects would not be clarified, only the establishment of contact with those affected, whereby these are more likely to be those who regularly consume from the bundled tariffs and thus pay significantly more.
HOWEVER, if you do decide to leave, you’ll have to pay back the cost of your phone in full if you have a plan that includes the cost of the device – so think about that before making a hasty decision.
If you are not happy with the changes, you can also contact O2 to discuss your options by calling 0344 809 0202 or visiting their website. If you file a complaint and O2 does not get back to you within six weeks, or you are not satisfied with the response you received, you can submit your complaint to the ombudsman services (or the financial ombudsman, if it is your complaint device plan).
Of course, if you regularly use out-of-bundle services, it’s better to change your plan to include more calls or text messages – and if you’re out of the contract you can still stay toll-free at any time and your contract will 30 Can be canceled days after your vacation request.
Use our affordable mobile finder tool to find the best deal for you. If you make a lot of international calls, see our guide to cheap UK and international calling to see if you can do it cheaper.