Royal Mail warns of delivery delays in 10 areas as workforce has been affected by Covid-19 outages

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    If you have any concerns about a delay in your mail you can contact the Royal Mail Customer Service team. However, this is unlikely to speed up deliveries until staffing issues are resolved.

    While there are no guarantees, you can also submit a compensation form through the Royal Mail website to cover you in the event that your mail is lost, damaged or delayed. You must ensure that you have the full details of the sender and recipient, the Royal Mail service used (e.g. 1. if applicable) Proof of value / cost price.

    It is also worth trying the following:

    • If you are waiting for a late package, contact the dealer. Remember, even if Royal Mail delivers your package, it is the retailer’s responsibility to make sure it arrives. Under consumer contract rules, you are entitled to a refund if your package arrives later than promised. If you ordered online or over the phone, you also have the right to cancel and receive a full refund within 14 calendar days, although you may have to pay for the return shipping costs. You may also be entitled to compensation if you had to take time off for a subsequent delivery. For more information on your rights, see our Delivery Rights Guide.
    • Try ordering to a different address or avoid delivery via Royal Mail. If you can secure delivery to an unaffected zip code, such as a family member or friend, it might be faster. While you have the option to avoid using Royal Mail and can opt to use a different courier service, this can also be a faster option.
    • If you received an invoice in the mail and are concerned about late payments, contact your service provider. Discuss your options – you may be able to pay the bill online or by phone. If you’re expecting important documents to be in the mail, it might be worth checking if you can email them instead.



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