Affected customers report that they were charged a late payment fee of £ 12 when their January 3rd monthly payment was made a day later as that day was a public holiday. It is not clear whether all customers whose payments were due on that day are affected or whether credit card holders with payments on other dates were also affected.
Sainsbury’s added that while it is investigating the issue, no other customers will be wrongly billed. A «small number of customers» is affected. We are working with Sainsbury’s Bank to get a better understanding of what happened and who was wrongly charged, and we will update this story as we know more.
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Check your bank statements to see if you have accidentally been billed
Sainsbury’s has confirmed that customers accidentally billed the £ 12 fee will be automatically contacted and refunded.
However, a MoneySavingExpert.com (MSE) user said that Sainsbury’s Bank told them it would only refund customers who contacted the bank first, so it is important to double-check your bank statements.
Her email to MSE read: «The person I spoke to today at Sainsbury’s Credit Card said they were aware of the problem, an incident has been created and they will refund customers when contacted. This should there be an automatic reimbursement to all concerned? «
If you are a Sainsbury’s Bank credit card customer, check your bank statements to see if you were accidentally billed £ 12. You can view your bank statement through online banking or the Sainsbury’s Bank credit card app. If you have been billed incorrectly, you can contact Sainsbury’s Bank on 0800 540 5060.
What does Sainsbury’s Bank say?
A spokesman for Sainsbury’s Bank said: “We are investigating a small number of customers who have been incorrectly charged late payment fees. We apologize for the inconvenience this may cause and will automatically refund the customer to correct this. «